Ep. 165 :: Part II: Confessions in Customer Service with Brian Varisco , VP of Operations at Pebble Tec

In episode 165, Bradley Hartmann finishes his conversation with Brian Varisco, VP of Operations at Pebble Tec. 

In this episode, Brian shares insights on why "the warranty is like the speed limit", how not to handle escalating conflicts as a leader, and what it's like getting personally sued while on the job. (For anyone looking for context as to how bad customers can be, this is for you.)    

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