Episode 14 :: Thea Dudley :: Navigating the World of Credit with the SRS VP of Financial Services

Imagine a job that required you to take FBI interrogation classes to learn negotiators "tells" and how to demand payment with empathy to ensure the lifeblood of your company—cash flow—is maintained while risk is minimized. Well, if you're an expert in the business of credit management, you've likely done both. My guest this week on the Behind Your Back Podcast is Thea Dudley, Vice President of Financial Services at SRS Distribution. Thea has over 30 years of credit and collection management experience in the construction industry. She also writes a credit advice column for ProSales Magazine called Thea’s Mailbag, which allows her to share insights in real-time and give advice on the variety of challenges she deals with on a daily basis. In this episode, Thea gives us a detailed look into ways the sales and credit teams can collaborate more successfully to save time and better serve customers. She also discusses what you can do to facilitate prompt payment, how to get more women and Millennials in the LBM industry, and much more. I hope you enjoy my conversation with Thea Dudley. And hey—don’t forget to say "thank you" to you credit team today. Thanks for listening!